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Bluehost

560 Timpanogos Parkway
Orem, Utah
84097

Bluehost

Technical Support Engineer, Tier 1


Are you looking to be a superhero who actually gets paid? We have immediate openings for customer service individuals who are interested in breaking into the technical support space. This is an entry-level technical support position for individuals who have amazing customer service skills, are technically savvy and are resourceful problem solvers interested in helping people.

What we offer:

An opportunity to work with great people and do great things in a great environment. If you are passionate about achieving results, possess a demonstrable history of successful technical support and sales, and are fun to be around, then please reach out to learn more.

What you will do:

Troubleshoot telephone and/or email inquiries in the customer support/technical support queue.
Deliver outstanding customer service to direct customers in a high pace contact center environment.
 Perform appropriate and timely troubleshooting of technical issues.
Meet performance standards in productivity and quality set by the department in a highly metrics driven operation: number of calls, length of calls, quality scores, sales.
Provide accurate technical solutions in an effort to resolve each issue upon the first call.
Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.

What you will need to do it: 

One full year of experience of customer service, technical support and/or Inbound Sales in a high-volume fast-paced environment.
Strong customer service and tele-sales skills.
Experienced with web based applications and Windows.
Willingness and desire to learn technical concepts such as domain registration and basic understanding of web browsers.
Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment.
Ability to manage sensitive and critical client information.
Excellent verbal and written communication skills.
Problem solving and decision making skills.
Demonstrated good job stability in the past
A flexible schedule

Why us?

You'll get to work with people just like you — smart, creative, fun and hungry to succeed. Plus enjoy some pretty awesome perks that come with working for an Endurance brand. If you feel your skills match this listing, please send us a cover letter and resume that will distinguish you from the pack.

We are an Equal Opportunity Employer.

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